Warranty Policy for Serendipity Software Products
Warranty
Warranty lasts for 1 year (12 months) from the date of purchase of the original software.
Once the Warranty period has lapsed the customer may purchase a Software Upgrade which will then cover them for a further year.
Warranty covers:
i) Minor software upgrades / new features or enhancements (referred to as "X")
ii) Bug fixes / maintenance releases (referred to as "Y")
These are determined by the second and third numbers of a version released. For example, V5.X.YY or V5.1.02
All bug fixes/maintenance releases (Y) are free for the particular version of software purchased, regardless of warranty period.
If a customer is out of warranty and requires access to new features and/or minor upgrades (X) that are available in later versions of software, then a Software Upgrade must be purchased.
Purchasing Input Filters (RIPs) or Output Drivers
Purchase of an additional input filter or output driver does not constitute a Software Upgrade.
If a customer is out of warranty and requires access to a filter or driver only supported by a later version of software, a Software Upgrade must be purchased in addition to the input filter or output driver.
A customer may change their input filter and/or output driver selections once only, within three (3) months of the date of the original product purchase (this does not include Software Upgrades or Product Upgrades). Any changes made after this period will require the purchase of additional drivers and/or filters.
Product Upgrades
Upgrading a product, for example, Lite to Pro, does not constitute a Software Upgrade.
If the customer is out of warranty and requires new features and/or drivers that are only available in later versions of software, then a Software Upgrade must be purchased in addition to the Product Upgrade.
Major Software Upgrades
The Warranty does not cover a major Software Upgrade when available, for example, V5 to V6.
When a version number changes due to a major Software Upgrade, all customers are required to purchase a Software Upgrade.
The upgrade fee will be waived for any new, original purchases (not Software Upgrades or Product Upgrades) made 30 days prior to the release date of the new version.
Serendipity Software Pty Ltd reserves the right to alter these warranty terms and conditions at any time without notice.