How Can We Help?

System requirements can be found here.
You don't need a super computer, but the more grunt you provide, the harder our software will work.

Blackmagic

• Pro: Proofing for all file formats including 1-bit, CTP RIP, PDF and postscript.
• Lite: Proofing for 1-bit and CTP RIP files.
• 4UP: Lite, with 24.17in / 614mm print width limit.
• 2UP: Lite, with 13in / 330.2mm print width limit.
• Bureau: Proofing for PDF and postscript files.

Megarip

• Pro: Print all supported file formats.
• A1: Pro, with 24in / 610mm print width limit.
• A2: Pro, with 17.24in / 438mm print width limit.
• Screen Print: Pro, with separated output only.
• Raster: Print TIFF, JPEG, PNG and Photoshop PSD files.
• Raster A1: Raster, with 24in / 610mm print width limit.
• Raster A2: Raster, with 17.24in / 438mm print width limit.
• C5: Pro, with a streamlined interface for a single user.

Veripress

• Pro: Soft proofing for all file formats including 1-bit, CTP RIP, PDF and postscript.
• Lite: Proofing for 1-bit and CTP RIP files.
• Bureau: Proofing for PDF and postscript files.
• Remote: Offsite remote soft proofing of Veripress files.

Visit our Product Comparison page for more comprehensive information.

Our software will work happily with most printers, spectrophotometers, and RIPs used in the industry.
View all supported devices and drivers on our Tech Specs page, or for your convenience here's a handy PDF that has the complete list.

Our Media Catalogue is a comprehensive collection of presets created by our in-house colour experts and dealer partners.
You can access the Media Catalogue using the Serendipity Client. It's as easy as pick, install, and print.
Click here to see the list of presets for yourself.

Sure thing. Your local dealer can organise that for you. If you are unable to locate someone, contact us and we will find one for you.

You get one year of free minor version updates from the day you buy our software. Our warranty policy can be viewed here.

Please contact your local dealer for product pricing. If you are unable to locate someone, contact us and we will find a dealer for you.

Absolutely. Your dealer will help you with installation, initial set up, and on going support. Any technical questions can be raised with our support team if your dealer is unavailable.

The software can be installed on as many computers as required however, the Server application can only be run on one (1) machine at a time.
The Serendipity Client can be installed on as many computers as needed in order to connect to the Server. There's no limit to how many Clients can be used at any one time.

There are many ways to find answers:

• Contact your Dealer
• See if we've covered it in the Serendipity Knowledge Base
• Drop us an email

You can contact Support via the Contact Support page.