Quick-links to the forums: Serendipity Blackmagic Serendipity Megarip
Contact support: Click here to email support
Serendipity MegaRIP FAQ
Q. When Linux boots up I get a "Repair disk prompt" and the system does not fully boot up A. There computer was not shutdown properly, and Linux was unable to automatically repair all disks. Here is what you do. If prompted for a user password, put in your root password. At the "repair disk" prompt type in fsck -s -A and press enter When prompted for various repair options just press y Once you are back at the "repair disk" prompt just type in exit followed by enter to reboot the computer [ Top ]
Q. How can I save my existing configuration and restore it if something goes wrong. A. This has been made easier from V2.5.3 onwards but it is still valid for all V2 versions. It is also valid for MegaRIP and GIS Print although - just substitute the product name where applicable below. We assume that BlackMagic is installed in Program Files/BlackMagic. All of the configurations are stored in one directory which is BlackMagic/lib/defaultss.dbd This is the directory that should be copied to somewhere as a backup. If you are porting the BlackMagic to a new machine or restoring it after a crash, install the BlackMagic and then restore the defaultss.dbd directory into the lib folder. Then when you start the BlackMagic you should have all of your old settings in there. If you have started the BlackMagic already, a default directory will be created. This can be removed when the server is closed and your saved one put in it's place. When you save your directory, we recommed just zipping it up as a directory. This way all the subdirectories are stored together and cannot be removed. This is still valid for V2.5.3 and above, but there is a much easier way, which is to use the database manager. Please see the V2.5.3 release notes for more information on this. http://www.riponce.com/onlinedocs/release2.5.3/release2.5.3.htm#78207 [ Top ]
Q. My Launch Pad takes a long while to come up. It says "retrieving GMT Offset" for a long time. A. The reason for this is that the log file is large and it is taking a long time to read it. To remedy this problem, when the launch pad has completed its start, go to "Utilities" and start the "server log". Select the length of time desired to look at the log file, say last 4 hours and select "Trim older lines". This will redeuce the log file size and the Launch Pad will start much faster next time. [ Top ]
Q. Can I drive a Fiery RIP A. Yes - We have tested 2 Fiery's, the X12 and XP12 connected to a Xerox machine and both work. You need to select the Postscript driver from the printers tab. Then in the pagesetup, customise area, choose the paper size that relates to the job and output device and choose RLE compression. It works equally well without compression but obviously is bigger. [ Top ]
Q. I have installed MegaRIP on MacOSX but cannot find where it was installed A. By default MegaRIP is installed in Applications/Serendipity/MegaRIP To get there, double click on "Macintosh HD", Click on the Applications icon, then the Serendipity icon and finally the MegaRIP icon. There you will find 2 Applications, MegaRIP (which is the server) and SSClient which is the user interface. You may drag these to your dock for easier access, or even better go to the "login items" control panel and add MegaRIP to the list of apps to be started at login. [ Top ]
Q. The sub windows of my gui do not centre on the first go when running on Linux A. The problem lies with the window manager, eg KDE or gnome. If you disable the "smart placing mode" of the window manager then it should work first time and every time. This can be turned off under the preferences or control panel of the window manager. [ Top ]
Q. My server takes a long while to start. In particular "checking for availble printers." A. On the Mac Platform, if you have Classic running as well it can cause delays in the server starting as it shares the dongle port with Classic and takes a while to get the info from the dongle. It is always recommended that the Classic environment is not running when operating BlackMagic. [ Top ]
Q. My Epson 10000 shows a command error and all the lights flash when I send a file to it. A. This is caused by sending a file with wrong the ink type to the 10000. i.e. sending a pigment type file to a Dye machine or visa versa. To change this, go to the customise section of the pagesetup and select the Ink type to the same as your machine in save. [ Top ]
Q. My HP printer cuts the job a few centimeters from the bottom every time. What's wrong? A. This has been reported on HP 2500 and HP 3000, but may occur on other large format HP devices. The problem is that the Margins option on the HP control panel is set to Extended. This should be set to "Normal" which fixes the problem. [ Top ]
Q. Why does my pagesetup not publish on Appletalk? I get an error messge in the server window "Module atalk.c OpenPAPListeningSocket: Cannot register Tanglefoot Epson 10000 - Backlit:LaserWriter@* error = 10022" A. This is because the name of the pagesetup, which is the name that gets published is 32 characters or longer. Mac's cannot view files 32 characters or more. To fix this simply rename the pagesetup to something less than 32 characters long. [ Top ]
Q. What is the best method to poll a Scitex Brisque RIP with a Mac OSX version of BlackMagic? A. The best method is to export the Volumes on the Brisque where the Jobs are held and mount them on the Mac using NFS. There is a help document that details the method to mount an NFS volume on Mac OSX at ftp://ftp.riponce.com/pub/help_docs/NFS-Mounts-on-Mac.pdf There is also an example of the NFS file on the Mac located at ftp://ftp.riponce.com/pub/downloads/fornfs.tar This can be used in conjunction with the pdf document. [ Top ]
Serendipiy Blackmagic
Serendipiy Megarip