Policy and Terms of Use

 

Trademarks

All trademarks, registered trademarks, brands and company names mentioned within this site are the property of their respective owners.

 

 

Accuracy of information published in this site
Serendipity Software Pty Ltd reserves the right to change the specifications of any of their software packages at any time without notice.

 

 

Public forums
All opinions posted in the public forums are the opinions of those posting them. Serendipity Software Pty Ltd carries no responsibility for any published opinions other than those posted by their staff.

 

 

 

Warranty Policy for Serendipity Software Products

 

 

Warranty

Warranty lasts for 1 year (12 months) from the date of purchase of the original software.
Once the Warranty period has lapsed the customer may purchase a Software Upgrade which will then cover them for a further year.

Warranty covers:

    i) Minor software upgrades / new features or enhancements (referred to as "X")
    ii) Bug fixes / maintenance releases (referred to as "Y")

These are determined by the second and third numbers of a version released. For example, V5.X.YY or V5.1.02

All bug fixes/maintenance releases (Y) are free for the particular version of software purchased, regardless of warranty period.

If a customer is out of warranty and requires access to new features and/or minor upgrades (X) that are available in later versions of software, then a Software Upgrade must be purchased. 


Purchasing Input Filters (RIPs) or Output Drivers

Purchase of an additional input filter or output driver does not constitute a Software Upgrade.
If a customer is out of warranty and requires access to a filter or driver only supported by a later version of software, a Software Upgrade must be purchased in addition to the input filter or output driver. 

A customer may change their input filter and/or output driver selections once only, within three (3) months of the date of the original product purchase (this does not include Software Upgrades or Product Upgrades). Any changes made after this period will require the purchase of additional drivers and/or filters.


Product Upgrades

Upgrading a product, for example, Lite to Pro, does not constitute a Software Upgrade.
If the customer is out of warranty and requires new features and/or drivers that are only available in later versions of software, then a Software Upgrade must be purchased in addition to the Product Upgrade.


Major Software Upgrades

The Warranty does not cover a major Software Upgrade when available, for example, V5 to V6.
When a version number changes due to a major Software Upgrade, all customers are required to purchase a Software Upgrade. 
The upgrade fee will be waived for any new, original purchases (not Software Upgrades or Product Upgrades) made 30 days prior to the release date of the new version.

 

 

Damaged Dongles

In the event a security dongle supplied by Serendipity Software to a customer is damaged and no longer operational, a replacement dongle can be arranged free of charge provided the damaged dongle is returned to Serendipity Software. The replacement dongle will be supplied with the same level of access as the current dongle. It does not include a software upgrade if the dongle is not the current version.
If the damaged dongle cannot be returned, a new product purchase will be required. Contact Serendipity Software directly for further information on the replacement process.

 

 

Lost or Stolen Dongles

In the event a security dongle supplied by Serendipity Software to a customer is destroyed, lost or stolen, it is the responsibility of the customer to purchase a new product. Contact Serendipity Software directly for further information on the requirements for the replacement purchase.

 

 

Serendipity Software Pty Ltd reserves the right to alter these warranty terms and conditions at any time without notice.