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Accuracy of information published in this site
Serendipity Software Pty Ltd reserves the right to change the specifications of any of their software packages at any time without notice.
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Warranty lasts for 1 year (12 months) from the date of purchase of the original software.
Once the Warranty period has lapsed the customer may purchase a Software Upgrade which will then cover them for a further year.
i) Minor software upgrades / new features or enhancements (referred to as "X")
ii) Bug fixes / maintenance releases (referred to as "Y")
These are determined by the second and third numbers of a version released. For example, V5.X.YY or V5.1.02
All bug fixes/maintenance releases (Y) are free for the particular version of software purchased, regardless of warranty period.
If a customer is out of warranty and requires access to new features and/or minor upgrades (X) that are available in later versions of software, then a Software Upgrade must be purchased.
Purchasing Input Drivers (RIPs) or Output Drivers
Purchase of an additional input driver or output driver does not constitute a Software Upgrade.
If a customer is out of warranty and requires access to a driver only supported by a later version of software, a Software Upgrade must be purchased in addition to the input or output driver.
A customer may change their input and/or output driver selections once only, within three (3) months of the date of the original product purchase (this does not include Software Upgrades or Product Upgrades). Any changes made after this period will require the purchase of additional drivers.
Upgrading a product, for example, Lite to Pro, does not constitute a Software Upgrade.
If the customer is out of warranty and requires new features and/or drivers that are only available in later versions of software, then a Software Upgrade must be purchased in addition to the Product Upgrade.
Major Software Upgrades
The Warranty does not cover a major Software Upgrade when available, for example, V7 to V8.
When a version number changes due to a major Software Upgrade, all customers are required to purchase a Software Upgrade.
The upgrade fee will be waived for any new, original purchases (not Software Upgrades or Product Upgrades) made 30 days prior to the release date of the new version.
Major Software Upgrades are included if a Maintenance Contract is current and active for a customer dongle.
A customer may purchase a Maintenance Contract for access to all types of Software Upgrades – Minor and Major.
Maintenance Contracts cover a twelve (12) month period from the time of purchase.
The Maintenance Contract only applies for the active period. If a customer cancels or lapses in their renewal of a Maintenance Contract, coverage ceases until another Maintenance Contract is purchased.
A Maintenance Contract will always upgrade the customer to the most current version of software available during their coverage period.
A new, original product sale has a three (3) month grace period to upgrade the standard warranty to the new Maintenance Contract at a reduced rate. If they do so, the start date for the Maintenance Contract is the date of the original product purchase. If the 3 month grace period lapses, a Maintenance Contract can be purchased additionally at full price.
In the event a security dongle supplied by Serendipity Software to a customer is damaged and no longer operational, a replacement dongle can be arranged free of charge provided the damaged dongle is returned to Serendipity Software. The replacement dongle will be supplied with the same level of access as the current dongle. It does not include a software upgrade if the dongle is not the current version.
If the damaged dongle cannot be returned, a new product purchase will be required. Contact Serendipity Software directly for further information on the replacement process.
Lost or Stolen Dongles
In the event a security dongle supplied by Serendipity Software to a customer is destroyed, lost or stolen, it is the responsibility of the customer to purchase a new product. Contact Serendipity Software directly for further information on the requirements for the replacement purchase.
Serendipity Software Pty Ltd reserves the right to alter these warranty terms and conditions at any time without notice.