Last Updated: 17th January, 2023.
© Serendipity Software Pty Limited (ABN 67 003 862 119) 1994 - 2023.
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You must not reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of the material on the site, except as expressly permitted by Serendipity Software Pty Limited.
In compiling the information contained on, and accessed through, this website ("Information") https://www.serendipity-software.com.au has used its best endeavours to ensure that the Information is correct and current at the time of publication but takes no responsibility for any error, omission or defect therein.
To the extent permitted by law, Serendipity Software Pty Limited exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the Information whether or not caused by any negligent act or omission.
1. The information we collect
The Site will collect general information about you, such as your name, contact details, and other relevant details when you register, or participate in other Site related activities. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to obtain goods or services from the Site.
The Site will not collect any personal information about visitors to the website except when they knowingly provide it.
2. How we use your information
- to provide the products, services or information you have requested from the Site;
- to answer your enquiries;
- and to keep you informed of new developments we believe may be of interest to you.
You may decline any communications by advising the Site of your wishes by the means outlined below;
3. Access to your information
You can access the personal information that the Site holds about you by contacting the Site's Privacy Officer as set out below. We will provide you with access unless we are legally authorised to refuse your request. If you wish to change personal information that is out of date or inaccurate at any time please contact us, or login to your account. After notice from you, we will take reasonable steps to correct any of your information that is inaccurate, incomplete or out of date.
If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable. We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.
The Site will take reasonable steps to keep secure any personal information that we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not generally a secure method of transmitting information. Accordingly, the Site cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information. The Site does, however, recognise that information will be passed via the Internet and takes all reasonable steps to minimise the risk associated with such communications.
6. Contacting us
Contact Serendipity via Email
Phone: +61 2 8060 1411
Mail: Level 2, 69-71 Edward Street Pyrmont NSW 2009
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- The identity of the page or services you are requesting;
- The type of browser or operating system in use;
- Time and date of access; and
- The internet address of the website from which you navigated from to reach our website.
Cookies do not store personal information such as:
- your name
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All opinions posted in the public forums are the opinions of those posting them. Serendipity Software Pty Ltd carries no responsibility for any published opinions other than those posted by their staff.
Serendipity Software Pty Ltd reserves the right to change the specifications of any of their software packages at any time without notice.
Warranty lasts for 1 year (12 months) from the date of purchase of the original software.
Once the Warranty period has lapsed the customer may purchase a Software Upgrade which will then cover them for a further year.
i) Minor software upgrades / new features or enhancements (referred to as "X")
ii) Bug fixes / maintenance releases (referred to as "Y")
These are determined by the second and third numbers of a version released. For example, V8.X.YY or V8.1.02
All bug fixes/maintenance releases (Y) are free for the particular version of software purchased, regardless of warranty period.
If a customer is out of warranty and requires access to new features and/or minor upgrades (X) that are available in later versions of software, then a Software Upgrade must be purchased.
Purchase of an additional input driver or output driver does not constitute a Software Upgrade.
If a customer is out of warranty and requires access to a driver only supported by a later version of software, a Software Upgrade must be purchased in addition to the input or output driver.
A customer may change their input and/or output driver selections once only, within three (3) months of the date of the original product purchase (this does not include Software Upgrades or Product Upgrades). Any changes made after this period will require the purchase of additional drivers.
Upgrading a product, for example, Lite to Pro, does not constitute a Software Upgrade.
If the customer is out of warranty and requires new features and/or drivers that are only available in later versions of software, then a Software Upgrade must be purchased in addition to the Product Upgrade.
The Warranty does not cover a major Software Upgrade when available, for example, V8 to V9.
When a version number changes due to a major Software Upgrade, all customers are required to purchase a Software Upgrade.
The upgrade fee will be waived for any new, original purchases (not Software Upgrades or Product Upgrades) made 30 days prior to the release date of the new version.
Major Software Upgrades are included if a Maintenance Contract is current and active for a customer dongle.
A customer may purchase a Maintenance Contract for access to all types of Software Upgrades – Minor and Major.
Maintenance Contracts cover a twelve (12) month period from the time of purchase.
The Maintenance Contract only applies for the active period. If a customer cancels or lapses in their renewal of a Maintenance Contract, coverage ceases until another Maintenance Contract is purchased.
A Maintenance Contract will always upgrade the customer to the most current version of software available during their coverage period.
A new, original product sale has a three (3) month grace period to upgrade the standard warranty to the new Maintenance Contract at a reduced rate. If they do so, the start date for the Maintenance Contract is the date of the original product purchase. If the 3 month grace period lapses, a Maintenance Contract can be purchased additionally at full price.
In the event a security dongle supplied by Serendipity Software to a customer is damaged and no longer operational, a replacement dongle can be arranged free of charge provided the damaged dongle is returned to Serendipity Software. The replacement dongle will be supplied with the same level of access as the current dongle. It does not include a software upgrade if the dongle is not the current version.
If the damaged dongle cannot be returned, a new product purchase will be required. Contact Serendipity Software directly for further information on the replacement process.
In the event a security dongle supplied by Serendipity Software to a customer is destroyed, lost or stolen, it is the responsibility of the customer to purchase a new product. Contact Serendipity Software directly for further information on the requirements for the replacement purchase.
Serendipity Software Pty Ltd reserves the right to alter these warranty terms and conditions at any time without notice.