Last Updated: 6th January, 2025.
© Serendipity Software Pty Limited (ABN 67 003 862 119) 1994 - 2025.
The material on this website is protected by copyright under the laws of Australia and, through international treaties, other countries. All trademarks, registered trademarks, brands and company names mentioned within this site are the property of their respective owners.
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Disclaimer
In compiling the information contained on, and accessed through, this website ("Information") https://www.serendipity-software.com.au has used its best endeavours to ensure that the Information is correct and current at the time of publication but takes no responsibility for any error, omission or defect therein.
To the extent permitted by law, Serendipity Software Pty Limited exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the Information whether or not caused by any negligent act or omission.
When you send us any feedback or suggestions in relation to this website, you agree that we can use any ideas, concepts, or techniques contained in the feedback or suggestions. When you participate in any forums or other activities involving the publication of materials that you provide in the public forum, you agree that we can reproduce, use and distribute those materials in accordance with our privacy policy listed below.
https://www.serendipity-software.com.au ("the Site") appreciates that privacy is very important to people. This Privacy Policy covers the Site's treatment of personally identifiable information that we collect or hold.
1. The information we collect
The Site will collect general information about you, such as your name, contact details, and other relevant details when you register, or participate in other Site related activities. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to obtain goods or services from the Site.
The Site will not collect any personal information about visitors to the website except when they knowingly provide it.
2. How we use your information
The Site will use the personal information collected for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information as follows:
- to provide the products, services or information you have requested from the Site;
- to answer your enquiries;
- and to keep you informed of new developments we believe may be of interest to you.
You may decline any communications by advising the Site of your wishes by the means outlined below;
3. Access to your information
You can access the personal information that the Site holds about you by contacting the Site's Privacy Officer as set out below. We will provide you with access unless we are legally authorised to refuse your request. If you wish to change personal information that is out of date or inaccurate at any time please contact us, or login to your account. After notice from you, we will take reasonable steps to correct any of your information that is inaccurate, incomplete or out of date.
If you wish to have your personal information deleted please let us know and we will delete that information wherever practicable. We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.
4. Security
The Site will take reasonable steps to keep secure any personal information that we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not generally a secure method of transmitting information. Accordingly, the Site cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information. The Site does, however, recognise that information will be passed via the Internet and takes all reasonable steps to minimise the risk associated with such communications.
5. Changes to this Privacy Policy
The Site may amend this Privacy Policy from time to time by posting the amended version on our website. We suggest that you visit our website regularly to keep up to date with any changes.
6. Contacting us
If you would like any further information or have any queries, problems or complaints relating to the Site's Privacy Policy or our information handling practices in general, please contact our Privacy Officer by e-mail or post at the addresses appearing below:
Contact Serendipity via Email
Phone: +61 2 8060 1411
Mail: Level 2, 69-71 Edward Street Pyrmont NSW 2009
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Information stored in cookies can include:
- The identity of the page or services you are requesting;
- The type of browser or operating system in use;
- Time and date of access; and
- The internet address of the website from which you navigated from to reach our website.
Cookies do not store personal information such as:
- your name
- email addresses
- phone numbers
Serendipity Software also uses JavaScript, which is a programming language that helps our website work. In order to use our website, we recommend that you have JavaScript enabled in your browser settings.
All opinions posted in the public forums are the opinions of those posting them. Serendipity Software Pty Ltd carries no responsibility for any published opinions other than those posted by their staff.
Serendipity Software Pty Ltd reserves the right to change the specifications of any of their software packages at any time without notice.
Warranty and Maintenance Terms
Our warranty terms have been updated to provide more comprehensive coverage. The new warranty includes all types of upgrades, both major and minor, within the 12-month warranty period, starting from Version 9.1 onwards. This ensures that customers can enjoy the latest features and improvements at no additional cost during the warranty period.
Existing customers who purchased versions prior to Version 9.1 will continue to be covered under the original warranty terms specified at the time of their purchase. For details on the specific warranty coverage, please refer to the historical warranty information provided.
Warranty Period:
The warranty lasts for 1-year (12 months) from the date of purchase of the original software.
Once the warranty period has lapsed, the customer may purchase a Maintenance Software Upgrade, which will cover them for an additional year.
Warranty Coverage:
These categories are determined by the first, second, and third numbers of a version release. For example, V9.1.01 is categorised as VX.Y.ZZ.
Bug Fixes / Maintenance Releases
All bug fixes/maintenance releases (Z) are free for the particular version of software purchased, regardless of the warranty period.
Maintenance Software Upgrade
If a customer is out of warranty and requires access to new features and/or minor upgrades (Y) available in later versions of the software, a Maintenance Software Upgrade must be purchased. Maintenance Software Upgrades cover a 1-year (12 month) period from the time of purchase.
The Maintenance Software Upgrade only applies for the active period. If a customer lapses in their renewal of a Maintenance Software Upgrade, coverage ceases until another Maintenance Software Upgrade is purchased.
A Maintenance Software Upgrade will always upgrade the customer to the most current version of software available during their coverage period.
Major Software Upgrades
The Warranty period covers a Major Software Upgrade when available, for example, V9 to V10.
When a version number changes due to a Major Software Upgrade, all customers that do not hold a valid warranty period are required to purchase a Maintenance Software Upgrade.
Purchasing Input Filters (RIPs) or Output Drivers
Purchase of an additional input filter or output driver does not constitute a Maintenance Software Upgrade.
If a customer is out of warranty and requires access to a filter or driver only supported by a later version of software, a Maintenance Software Upgrade must be purchased in addition to the input filter or output driver.
A customer may change their input filter and/or output driver selections once only, within three (3) months of the date of the original product purchase (this does not include Maintenance Software Upgrades or Product Upgrades). Any changes made after this period will require the purchase of additional drivers and/or filters.
Blackmagic Soft Proofing Add-On Package
Purchase of the Blackmagic Soft Proofing Add-On Package does not constitute a Maintenance Software Upgrade.
If a customer is out of warranty and requires access to a feature within the Package only supported by a later version of software, a Maintenance Software Upgrade must be purchased in addition to the Blackmagic Soft Proofing Add-On Package.
Product Variant Changes
Purchase of a Product Variant Change, for example, Blackmagic Lite to Pro, does not constitute a Maintenance Software Upgrade.
If the customer is out of warranty and requires new features and/or drivers that are only available in later versions of software, then a Maintenance Software Upgrade must be purchased in addition to the Product Upgrade.
Replacement Dongles
In the event that a security dongle supplied by Serendipity Software requires replacement due to the Sentinel SuperPro type no longer being supported by the Operating System, a replacement dongle can be purchased. The replacement dongle will be supplied with the same level of access as the current dongle. It does not include a Maintenance Software Upgrade if the dongle is not the current version. The replaced dongle must be returned to Serendipity. If the dongle cannot be returned, a new product purchase will be required.
Replacement dongles cannot be issued for Lost and/or Stolen Dongles. See note below.
Defective Dongles
In the event that a security dongle supplied by Serendipity Software to a customer is defective and no longer operational, a replacement dongle can be arranged free of charge, provided the Defective dongle is returned to Serendipity Software. The replacement dongle will be supplied with the same level of access as the current dongle and will not include a Maintenance Software Upgrade if the dongle is not the current version.
A dongle shall be considered “defective” if it meets any of the following conditions:
Malfunction or Failure: The dongle fails to operate as intended under normal use and conditions due to inherent faults. This includes:
- Failure to establish a connection with the intended devices.
- Intermittent or complete loss of connectivity not caused by external factors.
Lost or Stolen Dongles
In the event a security dongle supplied by Serendipity Software to a customer is lost or stolen it is the responsibility of the customer to purchase a new product. Contact Serendipity Software directly for further information on the requirements for the replacement purchase.
Warranty Exclusions:
This warranty does not cover:
1. Loss or Theft – Loss or theft of the product.
2. Damage Caused By – Damage caused by deliberate acts, misuse, neglect, accidents, or modifications to the product not authorised by Serendipity Software.
3. Environmental Factors – Damage caused by natural disasters, extreme weather conditions, fire, water, lightning, power surges, or other environmental factors beyond normal use.
4. Improper Handling – Damage caused by improper installation, maintenance, or handling of the product.
Serendipity Software Pty Ltd reserves the right to alter these warranty terms and conditions at any time without notice.