Frequently

Asked Questions

Here's a list of our most frequently asked questions. For more information about our products, please visit the product pages, contact one of our dealers, or email us with any specific questions.

  What are the differences between Pro, Raster, Lite, Bureau, etc?
Blackmagic
  • Pro: Proofing for all file formats including 1-bit, CTP RIP, PDF and postscript.
  • Lite: Proofing for 1-bit and CTP RIP files.
  • 4UP: Lite, with 24.17in / 614mm print width limit.
  • 2UP: Lite, with 13in / 330.2mm print width limit.
  • Bureau: Proofing for PDF and postscript files.
Megarip
  • Pro: Print all supported file formats.
  • A1: Pro, with 24in / 610mm print width limit.
  • A2: Pro, with 17.24in / 438mm print width limit.
  • Screen Print: Pro, with separated output only.
  • Raster: Print TIFF, JPEG, PNG and Photoshop PSD files.
  • Raster A1: Raster, with 24in / 610mm print width limit.
  • Raster A2: Raster, with 17.24in / 438mm print width limit.
  • C5: Pro, with a streamlined interface for a single user.
Veripress
  • Pro: Softproofing for all file formats including 1-bit, CTP RIP, PDF and postscript.
  • Lite: Proofing for 1-bit and CTP RIP files.
  • Bureau: Proofing for PDF and postscript files.
  • Remote: Offsite remote softproofing of Veripress files.

Visit our Product Comparison page for more comprehensive information.
  What kind of computer do I need to run your software?
System requirements can be found here.
You don't need a super computer, but the more grunt you provide, the harder our software will work.
  Does your software support my printer?
Our software will work happily with most printers, spectrophotometers, and RIPs used in the industry.
View all supported devices and drivers on our Tech Specs page, or for your convenience here's a handy PDF that has the complete list.
  What's in your Media Catalogue?
Our Media Catalogue is a comprehensive collection of presets created by our in-house colour experts and dealer partners.
You can access the Media Catalogue using the Serendipity Client. It's as easy as pick, install, and print.
Click here to see the list of presets for yourself.
  Can I try before I buy?
Sure thing. Your local dealer can organise that for you. If you are unable to locate someone, contact us and we will find one for you.
  What about software updates?
You get one year of free minor version updates from the day you buy our software. Our warranty policy can be viewed here.
  Where can I find the prices?
Please contact your local dealer for product pricing. If you are unable to locate someone, contact us and we will find a dealer for you.
  Can I get help with installation?
Absolutely. Your dealer will help you with installation, initial set up, and on going support. Any technical questions can be raised with our support team if your dealer is unavailable.
  I have other questions, where else can I look? Who else can I ask?
There are many ways to find answers: